SHIPPING POLICY
Here’s the deal with shipping , we don’t make money on shipping and we don’t want you to have to use your hard earned money to pay for shipping when it could go towards helping you reach your goals! Because of that we have a flat rate shipping for all orders under $200 of only $6.99. Any order $200 and above you get FREE SHIPPING! You don’t pay anything, just order your products and get ready to build a new you! We send our products via USPS and UPS. Depending on what you order you could receive multiple packages (rare but possible) and if that’s the case you’ll receive tracking for each package so you know where it is and when it will be in your possession.
RETURNS
Listen, we understand that sometimes things happen and you need to return your products. If you make an order and then something happens and you need return your products then don’t sweat it we’ll work with you. However the product CANNOT BE OPENED. If the product has been opened then we cannot except a return, plain and simple NO EXCEPTIONS. If the product has not been opened and you’re contacting us within a reasonable timeframe (up to 10 days) from the order then simply contact us, let us know what you need to return and we’ll provide you with the return address. For any return you do have, you do have to cover the shipping to get it back to us. Once we receive the returned product we will let you know and refund you for the cost of the products. We want this to be a smooth process for both of us so if during this process you have any questions feel free to contact us.
INTERNATIONAL SHIPPING
If you have an Internation Shipping Inquiry, please contact us and we will work with you individually on the shipping options (info@undergroundpharm.co).